Complaints about Aged Care

Links to information about your rights as an aged care consumer, how to make a complaint about an aged care service, and reports about complaints related to specific aged care facilities.

Updated September 2008

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38 Resources Found
Results 1 to 20 displayed.
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Title:   Media release. Glenwood Gardens
Publisher:   Australian Government Department of Health and Ageing
Description:   The Australian Government has offered support for a financial-business adviser to Glenwood Gardens - in the NSW New England Highlands - to assess the long term viability of the facility, the Minister for Ageing, Mrs Justine Elliot has announced today.
Date:   Nov 2008
Title:   Media release. Improving patient transport services in Tasmania
Publisher:   Australian Government Department of Health and Ageing
Description:   Patient transport and accommodation will receive a $10 million boost to improve access to health services across Tasmania.
Date:   Nov 2008
Title:   Media release. Sanctions imposed: Latrobe Private Nursing Home
Publisher:   Australian Government Department of Health and Ageing
Description:   The Department of Health and Ageing has imposed sanctions on Latrobe Private Nursing Home in Melbourne - citing serious risk to its residents identified by the Aged Care Standards and Accreditation Agency.
Date:   Nov 2008
Title:   Media release. Central Coast nursing home - notice of non-compliance
Publisher:   Australian Government Department of Health and Ageing
Description:   Last night (October 29), the Department of Health and Ageing issued a formal Notice of Non-Compliance to Peninsula Village Retirement Centre
Date:   Oct 2008
Title:   Media release. Peninsula Village Retirement Centre
Publisher:   Australian Government Department of Health and Ageing
Description:   The Minister for Ageing, Mrs Justine Elliot today asked the independent Aged Care Commissioner to examine the Department of Health and Ageing's handling of previous complaints at a Central Coast nursing home facility.
Date:   Oct 2008
Title:   Media release. Aged care police checks - in place as early as January 1
Publisher:   Australian Government Department of Health and Ageing
Description:   The Australian Government plans to introduce police checks for all nursing home staff - as early as January 1, 2009.
Date:   Oct 2008
Title:   Media release. New legislation: further financial and bond protection for aged care residents
Publisher:   Australian Government Department of Health and Ageing
Description:   This morning (October 16), the Rudd Labor Government will introduce legislation to provide further protection for the 170,000 older Australians in the nation's nearly 3,000 aged care homes.
Date:   Oct 2008
Title:   Regional Services
Publisher:   Novita Children's Services
Description:   Information is provided about the services provided by metropolitan regional offices of Novita to particular country areas of South Australia.
Date:   Oct 2008
Title:   Media release. First charter of rights for older Australians receiving home care
Publisher:   Australian Government Department of Health and Ageing
Description:   The nearly 56,000 older Australians who receive help at home through community aged care packages will get a greater say in the provision of their services - under the Rudd Labor Government.
Date:   Oct 2008
Title:   Media realease. Sanctions - Statement on Rosden Private Nursing Home
Publisher:   Australian Government Department of Health and Ageing
Description:   The Australian Government is embarking on a plan to relocate residents from a Melbourne nursing home - due to serious concerns about resident care and safety
Date:   Sep 2008
Title:   Media release. Aged Care Commissioner asked to examine - Docker River Flexible Aboriginal Aged Care Service
Publisher:   Australian Government Department of Health and Ageing
Description:   The Minister for Ageing, Mrs Justine Elliot has asked the Aged Care Commissioner, Ms Rhonda Parker to conduct an independent assessment of the Department of Health and Ageing's handling of the Docker River Flexible Aboriginal Aged Care Service.
Date:   Sep 2008
Title:   Media release. Statement on Brighton Aged Care
Publisher:   Australian Government Department of Health and Ageing
Description:   The Aged Care Standards and Accreditation Agency has reduced the accreditation period of Brighton Aged Care in Adelaide as an outcome of a review audit conducted in early August.
Date:   Aug 2008
Title:   Media release. Statement on Brighton Aged Care
Publisher:   Australian Government Department of Health and Ageing
Description:   The Federal Government has taken further action against an Adelaide nursing home
Date:   Aug 2008
Title:   Media release. Belvedere Park Nursing Home revocation - AAT decision
Publisher:   Australian Government Department of Health and Ageing
Description:   The Minister for Ageing, Mrs Justine Elliot, welcomed the decision by the Administrative Appeals Tribunal (AAT) to affirm the Department of Health and Ageing's revocation of official approved provider status for a Melbourne nursing home operator which failed a record 42 out of 44 care categories.
Date:   Aug 2008
Title:   Media release. Update Kirralee Aged Care
Publisher:   Australian Government Department of Health and Ageing
Description:   The Minister for Ageing, Mrs Justine Elliot today provided an update on the Kirralee Aged Care facility in East Ballarat.
Date:   Jul 2008
Title:   Media release. Tough measures on Kirralee Aged Care in East Ballarat
Publisher:   Australian Government Department of Health and Ageing
Description:   The Department of Health and Ageing has imposed tough sanctions on Kirralee Residential Aged Care Facility in East Ballarat - following the identification of serious risk to residents.
Date:   Jul 2008
Title:   Media release. Company owned by Adelaide husband and wife doctor team prevented from operating Commonwealth nursing homes
Publisher:   Australian Government Department of Health and Ageing
Description:   The Australian Government has taken action to prevent an Adelaide company from operating aged care homes.
Date:   Jul 2008
Title:   Reform must listen to seniors
Publisher:   Consumers' Health Forum of Australia (CHF)
Description:   Any health policy for older people must commit to fighting ageism. It must establish systems where older people continue to optimise their health and wellbeing as they age, preferably in their community but with access to specialist care in the community, hospitals and aged care facilities as necessary.
Date:   Jul 2008
Title:   Media release. Minister's statement on Edgarley Hostel/Edgarley Home in rural Victoria
Publisher:   Australian Government Department of Health and Ageing
Description:   Statement on Edgarley Hostel/Edgarley Home in rural Victoria
Date:   Jun 2008
Title:   Media release. New national protocol: plan to look after elderly Australians living alone
Publisher:   Australian Government Department of Health and Ageing
Description:   A new national protocol for community care service providers has been proposed aimed at reducing the number of frail older Australians dying alone at home and reducing delays until deaths are discovered.
Date:   Jun 2008
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